Head of CRM

Requirements

• Experience of working at the position of Head of CRM/Lead in iGaming industry from 3 years
• Experienced people manager with a strong track record of leading diverse teams
• Experience in collaborating and developing strong relationships with internal and external contacts
• Data literate with strong analytical skills and knowledge of industry KPIs
• Experience in creating, delivering, and reporting on successful CRM roadmaps
• Advanced English (Upper-Intermediate or higher), both written and spoken

Responsibilities

• Setting retention goals, planning and managing CRM strategy
• Development and implementation of KPIs for CRM department together with HRD of the company
• Achievement of KPIs on a regular basis: increase of company turnover in 2 casino/sportsbook areas
• Create a promotional plan for tactical campaigns, coordinate technical execution and placement of offers, track the success of campaigns (casino/sportsbook)
• Develop product feature roadmaps from start to finish
• Team management – evaluate team performance, improve team effectiveness
• Writing documentation (business requirements) for new/current functionality

Benefits

• Flexible Working Environment: Work from a modern Kyiv office or remotely from any location
• Annual Loyalty Bonus: Receive a yearly bonus every February as recognition of your dedication
• Professional Growth: Attend global exhibitions and conferences, and improve your skills with company-sponsored English courses
• Performance Reviews: Regular feedback sessions to track progress and discuss career development
• Team Spirit: Participate in teambuilding activities and company-wide celebrations
• Personal Milestones: We celebrate your important life events, from birthdays to professional achievements

 

Join us for an innovative journey where your expertise shapes our brand’s success. In a collaborative setting with growth opportunities, you’ll lead the iGaming evolution. Ready to shape the future?

Apply